Bitara

IT services

24 areas of expertise, one engineer who knows your environment end to end.

IT Security

Harden what you already have, close the gaps attackers use, and know where you stand.

  • A zero-trust approach: verify every sign-in, least-privilege access, and plan as if a breach has already happened
  • Microsoft 365 and Entra ID security hardening, including multi-factor sign-in
  • Risky sign-in monitoring and reporting
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Privileged Access Management

Admin rights only when needed, passwords in a vault, and every privileged action on record.

  • A review of who holds admin rights today, and which of them are needed
  • Just-in-time admin roles with Microsoft Entra Privileged Identity Management: requested, approved, time-limited, with two-step sign-in on activation
  • Separate admin accounts, so daily email and browsing never run with admin rights
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Hardening & Vulnerability Management

Hardened to CIS benchmarks, scanned for vulnerabilities, and proven with reports.

  • Hardening to CIS benchmarks for Windows Server, Linux, Microsoft 365 and browsers
  • Configuration compliance scans with OpenSCAP and CIS-CAT
  • Vulnerability scanning with Tenable Nessus, Qualys, Rapid7, OpenVAS or Microsoft Defender Vulnerability Management
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Automated Patch Management

Windows, Linux and third-party applications patched on schedule, with a report that proves it.

  • Windows, Windows Server and Linux updates, on servers, laptops and desktops
  • Third-party applications kept current too: browsers, PDF readers, Java, Zoom, 7-Zip and the like
  • Pilot groups first, then everyone, in maintenance windows you agree to
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Cybersecurity Training & Awareness

Your people are the first line of defence. We train them, test them, and measure it.

  • Simulated phishing campaigns, with results per team
  • Short, practical awareness sessions, on site or online
  • POPIA training: what personal information is and how to handle it
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API Integration

Your systems talking to each other, securely, so nobody re-types the same data twice.

  • REST and SOAP APIs, webhooks and scheduled transfers
  • Microsoft Graph: Microsoft 365, Entra ID, Teams, SharePoint and Exchange
  • ERP, CRM, accounting, HR and payroll integration
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Mobile App Development

iOS and Android apps for your staff and customers, secure and connected to your systems.

  • Apps for iOS and Android from one cross-platform code base
  • Customer apps, staff and field-service apps, and internal tools
  • Secure sign-in, including Microsoft 365 and two-step verification
More

Website Design

Fast, modern websites that rank on Google, work on every phone, and stay secure.

  • Modern, responsive design for phones, tablets and desktops
  • Search engine optimisation built in: titles, structured data, sitemaps
  • Fast pages with no third-party trackers or bloat
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Website Hosting

Hosting on hardened, monitored servers, with HTTPS, backups and updates handled for you.

  • Servers hardened to CIS benchmarks, with FIPS-approved encryption
  • Free HTTPS certificates that renew themselves
  • Nightly backups, with restores tested
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Migration

Move email, files and servers to the cloud without losing a thing or a day.

  • Email migrations to Microsoft 365
  • File shares to OneDrive, SharePoint and Teams
  • Servers and workloads to Azure, or between hosts
More

Product Sales

The right hardware and licences, configured and supported, not just delivered.

  • Laptops, desktops and servers
  • Networking and Wi-Fi equipment
  • Firewalls and security products
More

Assessments

An honest look at your IT, and a prioritised list of what to fix first.

  • Security posture assessment
  • Infrastructure and server health checks
  • Microsoft 365 configuration review
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Audit & Compliance

Evidence your auditors accept, and controls that hold up between audits.

  • User access and privileged account reviews
  • Audit logging and retention
  • CIS benchmark scanning and remediation
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Infrastructure Upgrades

Replace ageing servers and systems before they fail, without the downtime.

  • Server replacement and virtualisation
  • Hybrid infrastructure: on-premises servers managed alongside Azure with Azure Arc
  • Windows Server and Linux upgrades
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Networking

Fast, reliable networks for one office or many, secured at every edge.

  • Office LAN and Wi-Fi design and installation
  • Firewalls and secure remote access (VPN)
  • Multi-site and branch connectivity
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Business Requirements

Know exactly what to build or buy before you spend a cent.

  • Workshops with the people who do the work
  • Process mapping, current and future
  • Requirements documents and user stories
More

Managed Remote Support

Secure remote support for your people, wherever in the world they work.

  • Remote help for staff anywhere in the world, by ticket, email or phone
  • Secure remote sessions the user approves, logged and recorded where the tool supports it
  • Proactive monitoring, patching and antivirus checks on every managed device
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Database Services

SQL Server, MySQL, Oracle and PostgreSQL: secure, fast, backed up and kept current.

  • Installation and configuration of Microsoft SQL Server, MySQL, Oracle and PostgreSQL
  • Security hardening: least-privilege logins, encrypted connections and encryption at rest
  • Backups with restores tested, to the point in time you need
More

Data Transformation & ETL

SSIS and Data Factory pipelines that move, clean and combine your data on a schedule.

  • SQL Server Integration Services (SSIS) packages: built, migrated and maintained
  • Azure Data Factory and Synapse pipelines
  • Python and PowerShell transformations for files, APIs and databases
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Automated Reports & Dashboards

Reports that build and send themselves, and dashboards that are always current.

  • Scheduled reports emailed daily, weekly or monthly, in HTML, PDF or Excel
  • Power BI dashboards with scheduled refresh
  • SQL Server Reporting Services (SSRS) reports and subscriptions
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Cloud, Virtualisation & Containers

Azure, AWS, Hyper-V and Docker, designed, secured and run for you.

  • Microsoft Azure: virtual machines, networking, storage, backup and policy
  • Amazon Web Services (AWS): EC2, S3, VPCs, IAM and backup
  • Hyper-V hosts and clusters: virtual machines, replication and checkpoints
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Enterprise Architecture

Your business, applications and technology mapped in ArchiMate, with a roadmap to where you want to be.

  • Current-state models in ArchiMate 3.2: business, application and technology layers
  • Capability maps showing what the business does and what supports each capability
  • Application landscape: what you run, what it costs, who owns it, and the overlaps
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UX/UI & IT Design

Systems people find easy to use: designed well, tested with users and checked for accessibility.

  • UX research: who uses the system, what they need to do, and where they get stuck
  • UI design: wireframes, clickable prototypes and design systems
  • Expert usability reviews against Nielsen's heuristics, with problems ranked by severity
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AI Software Development

Custom software that uses AI to save hours, while your data stays yours.

  • Transcription and document processing
  • Report automation and dashboards
  • Integrations between the systems you use
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Let's talk about your IT

Tell us what you need. You will hear back from the person who will do the work.

Contact us