Deskara: Cloud IT Service and Asset Management Platform
Deskara runs IT for a company from one fully cloud-based platform. It is made of modules: the helpdesk and self-service portal, assets and software licences, server monitoring with its own agent for Windows and Linux, domain and certificate expiry, joiner and leaver checklists, changes and problems, and workflows for approvals and tasks. People come in from Active Directory or Entra ID with their line managers, and can sign in with Microsoft. Each company switches on the modules it needs, and each person is given a role in each module, so people see exactly what their work needs. Everything is linked: a ticket shows the affected device and its history, a failing server opens its own ticket, a leaver's devices and licence seats come back with a tick. Each person arranges their own dashboard of live widgets, and every action is recorded, so the whole service is fully auditable.
- Live now
- Modules you switch on
- Role-based access per module
- Workflows and approvals
- Fully cloud-based
- Server monitoring agent
- Any device, any browser
- Audit log of every action
- Encrypted, POPIA-aware
- Integrates with Microsoft 365 and Entra ID
Availability
Measured, not promised
100.00% uptime this month
| Month | Uptime |
|---|---|
| October 2026 | 100.00% |
Measured every five minutes from our own server since 5 October 2026, through the public address as you would reach it. A missed check counts as down.
Features
Everything in one platform
Integrated monitoring and alerts
Your monitoring tools open tickets automatically when a server, service or backup fails, and close them when it recovers.
Tickets from anywhere
Email, a self-service portal, monitoring alerts, or logged by your team, all in one queue.
SLAs and escalation
Response and resolution targets by priority, in working hours, with warnings and escalation by email before a breach.
Self-service portal
Users log requests, order from a service catalogue with approvals, follow progress and find answers without calling.
Knowledge base
Articles for users and internal notes for the team, searchable from every ticket.
Incidents, problems and changes
ITIL-style processes, with change approvals and a change calendar.
Time tracking
Time per ticket and client, downloadable each month for invoicing.
Fully anonymous surveys
Satisfaction surveys that cannot be traced back to the person who answered, so feedback is honest.
Graphs and metrics
Ticket volumes, SLA performance, backlog and survey results, with a table and CSV behind every chart.
Asset register and assignments
Every device, who has it and since when, with drag-and-drop allocation and a history of every change.
Discovery and the Lost bucket
Active Directory, Entra ID and network scans find devices; anything not seen for too long is flagged as lost.
Asset confirmations
Each person confirms the devices they hold, on a schedule, so the register stays true.
Software licences
Seats bought against seats given to people or devices, with renewal reminders and the key kept encrypted.
Lifecycle and costs
Purchase cost, book value, warranty-end alerts, repairs, and disposal with a data-wipe certificate reference.
QR labels
Print labels on A4 sheets; scanning one opens the asset, or logs a ticket for it.
Fully auditable
Every change to every ticket, asset and setting recorded with who, what and when, ready for auditors.
Modules and role-based access
Switch on the modules a company needs; give each person a role in each one, with a page that says exactly what every role grants.
Dashboards you arrange
Each person adds, removes and drags live widgets on their own dashboard and self-service page; it follows them to any device.
Domains and certificates
When each domain registration and website certificate runs out, checked daily, with a ticket before it lapses or when a certificate does not fit its name.
Joiners and leavers
A checklist for each person starting or leaving: their steps, plus the devices and licence seats that move, ticked off on a service request.
Workflows and approvals
Design approvals, tasks, notices and automatic changes step by step: line managers or roles approve, conditions choose the path, overdue steps are reminded and escalated, and every decision is recorded.
Automatic routing
Tickets assigned by category, priority or type the moment they are logged, through a workflow, so the right person sees them first.
Sign in with Microsoft
People sign in with their Microsoft work account through Entra ID, and Microsoft's own multi-factor rules apply.
Self-service password resets
Users reset their own Microsoft 365 passwords securely, verified with two-step sign-in.
Server monitoring
A small agent for Windows and Linux servers reports CPU, memory, disks, updates and services every minute, with graphs, and a ticket when something fails.
Network devices and flow
Routers, switches and firewalls watched over SNMP and SSH, and NetFlow, IPFIX and sFlow traffic, through a collector on site.
People from your directory
Accounts, departments, job titles and line managers kept in step with Active Directory or Entra ID.
Performance management
Objectives and KPIs, agreements with sign-off, reviews and weighted ratings, development plans, with employee, manager and HR dashboards.
Integrated
Helpdesk, assets and monitoring as one
- Monitoring
- Alert
- Helpdesk ticket
- Technician
- Resolution
- Knowledge article
- Escalation, if the SLA is at risk
- User satisfaction survey
The services behind it
IT Security
Harden what you already have, close the gaps attackers use, and know where you stand.
Hardening & Vulnerability Management
Hardened to CIS benchmarks, scanned for vulnerabilities, and proven with reports.
Audit & Compliance
Evidence your auditors accept, and controls that hold up between audits.
Infrastructure Upgrades
Replace ageing servers and systems before they fail, without the downtime.
Talk to us about Deskara
Tell us what you need. You will hear back from the person who will do the work.