Bitara
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IT services in South Africa and worldwide

Technology that keeps business moving.

IT security, cloud and hybrid infrastructure, databases, networking, API integration, mobile apps, websites and AI-powered software, with remote support wherever your people work, from one experienced engineer who keeps your data safe and your changes moving.

Talk to us Our services
  • Security first
  • Zero trust
  • POPIA-aware
  • Your data stays yours
26+ yearsin the internet and IT industry
Next-daychanges to production
24 servicesone point of contact

What we do

IT services, end to end

From the first assessment to the hardware, the migration and the support afterwards.

Why Bitara

Experience, and changes that do not wait for a committee

26+ years in the internet and IT industry

More than 26 years of hands-on experience with networks, servers, security and software, from the early internet to today's cloud and AI.

Next-day changes to production

All development and infrastructure are handled by one dedicated engineer, so there are no hand-offs between teams. A change requested today can be in production the next day, once change-control documentation and testing are complete.

One point of contact

The person you speak to is the person doing the work, from the first conversation to support afterwards.

AI without giving your data away

Many AI tools send your documents and recordings to someone else's servers, where they may be kept or used to train other models. We build AI software that runs on infrastructure you choose, including your own or South African servers, so your information stays in your control and within POPIA.

Secure AI software development

Our security approach

Zero trust: never trust, always verify

The old model trusted anything inside the office network. Today staff work from home, data lives in the cloud and one stolen password can open everything. Zero trust checks every request, gives only the access needed, and assumes an attacker may already be inside, so a single mistake stays small.

01

Verify explicitly

Every sign-in is checked, every time, wherever it comes from.

  • Multi-factor sign-in for everyone, not just administrators
  • Conditional Access weighs the person, device, location and risk
  • Only managed, encrypted, up-to-date devices reach company data
02

Least privilege

People get the access their job needs, and no more.

  • Access by role, reviewed regularly
  • Administrator rights granted just in time, approved and recorded (PAM)
  • Leavers lose access the same day
03

Assume breach

Plan as if an attacker is already inside, so one mistake stays small.

  • Networks segmented, so one infected device cannot reach everything
  • Data encrypted in transit and at rest
  • Activity logged and watched, and backups tested by restoring them
Zero trust in our IT security service Privileged access management Ask where your business stands

How we work

Assess, plan, deliver, support

  1. 1

    Assess

    We look at what you have and what you need.

  2. 2

    Plan

    A clear plan, with costs, risks and timelines.

  3. 3

    Deliver

    The work done carefully, around your business hours.

  4. 4

    Support

    We stay on to keep it running and improving.

One integrated platform

Monitoring, helpdesk and assets, working as one

When something fails, the monitoring raises the alert, the helpdesk opens the ticket with the affected asset attached, the right technician is assigned, it is escalated if the SLA is at risk, and the fix becomes a knowledge article. Every step is recorded.

From alert to answer
  1. Monitoring
  2. Alert
  3. Helpdesk ticket
  4. Technician
  5. Resolution
  6. Knowledge article
  • Escalation, if the SLA is at risk
  • User satisfaction survey
Deskara: helpdesk, assets and workflows Hardening & vulnerability scans All 23 IT capabilities

Our products

Cloud platforms, built in-house

Fully cloud-based, secure by design. Scribbella and Deskara are live now, and Legal Practice Management is coming soon.

Live product

Deskara

One cloud platform in modules: the helpdesk, assets and licences, monitoring, workflows and approvals, joiners and leavers, each with its own role-based access.

Explore Coming soon

Legal Practice Management

Live case updates, file tracking, court dates, reconciliations and promises to pay, for attorneys.

Explore Live product

Scribbella

Recordings in, words you can trust out. Transcribed on our own servers and checked by a person.

Explore

Proof, not promises

Built the way we build for you

This website runs on infrastructure we hardened ourselves, to the same standard we apply for clients. Every figure here is measured, not marketing.

bitara@www ~ ./posture --report
server
hardened Linux, CIS Level 1 92% (from 76%)
crypto
FIPS-approved system policy, AES-GCM only
transport
TLS 1.2 / 1.3, HSTS, SSH with FIPS ciphers
headers
strict CSP, no framing, no sniffing
privacy
0 third-party requests, no trackers, POPIA-aware
database
TLS-only, audited (pgAudit), checksummed
defence
fail2ban, file-integrity monitoring, daily security patches
delivery
automated tests, then push-to-deploy with health checks

Built by us

Take a break: five games

Small games we wrote in plain JavaScript. They run in your browser, on a computer or a phone, with nothing to install and nothing tracked.

Tetris

Rotate and drop the falling blocks; clear lines before the stack reaches the top.

Play Tetris

Snake

Steer the snake to the food. It grows with every bite, so mind the walls and your tail.

Play Snake

Galaxy Attack

Shoot down the invaders, pick up weapons, homing missiles and a shield.

Play Galaxy Attack

Barrel Climb

Climb the girders to the flag, jumping the barrels a rogue robot rolls down at you.

Play Barrel Climb

Maze Muncher

Eat every data dot in the maze while three bugs hunt you; a glowing dot turns the tables.

Play Maze Muncher

Let's talk about your IT

Tell us what you need. You will hear back from the person who will do the work.

Contact us