Bitara
Services Products Capabilities About Games Contact us

The whole of IT, covered

23 IT functions, from strategy to the server room, and the platforms we work with in each. A mature environment runs them as one connected system, not as email and spreadsheets.

01

IT Strategy, Governance and Management

What it covers

  • IT strategy and roadmap
  • Enterprise architecture in ArchiMate
  • Policies, procedures and standards
  • IT governance and risk
  • Budgets and cost management
  • Reporting to EXCO
  • Project portfolio management

Platforms we work with

  • Archi (ArchiMate)
  • ServiceNow
  • Jira
  • Confluence
  • Microsoft Planner
  • SharePoint
  • Power BI
Enterprise Architecture
02

IT Service Management

What it covers

  • Service desk
  • Incident, problem and change management
  • Service requests and catalogue
  • Knowledge management
  • SLA and major incident management
  • User satisfaction

Platforms we work with

  • Deskara
  • ServiceNow
  • ManageEngine ServiceDesk Plus
  • Jira Service Management
  • Microsoft Forms
Deskara
From alert to answer
  1. Monitoring
  2. Alert
  3. Helpdesk ticket
  4. Technician
  5. Resolution
  6. Knowledge article
  • Escalation, if the SLA is at risk
  • User satisfaction survey
03

IT Infrastructure

What it covers

  • Windows and Linux servers
  • Active Directory, DNS and DHCP
  • File, application and database servers
  • Virtualisation
  • Storage: SAN, NAS and cloud
  • Backup storage

Platforms we work with

  • Windows Server
  • Linux
  • VMware
  • Hyper-V
  • Docker
  • Azure
  • AWS
  • Veeam
  • NetApp
  • Synology
Infrastructure Upgrades
04

Networking

What it covers

  • LAN, WAN and SD-WAN
  • Wi-Fi
  • Firewalls and VPN
  • Network monitoring
  • IP and configuration management
  • Traffic analysis and documentation

Platforms we work with

  • Cisco
  • Aruba
  • Meraki
  • FortiGate
  • Palo Alto
  • PRTG
  • SolarWinds
  • Infoblox
  • NetBox
Networking
05

Cybersecurity

What it covers

  • Endpoint protection and EDR/XDR
  • Application and USB control
  • Identity security and privileged access management (PAM)
  • Vulnerability scanning and patch compliance
  • Security baselines and hardening
  • SIEM, log management and threat detection

Platforms we work with

  • Microsoft Defender
  • CrowdStrike
  • SentinelOne
  • Tenable
  • Qualys
  • Rapid7
  • OpenSCAP
  • Microsoft Sentinel
  • Splunk
  • FortiAnalyzer
  • CyberArk
  • Keeper
  • Bitwarden
Hardening & Vulnerability Management
Hardening, as a process
  1. Baseline
  2. Scan
  3. Fix
  4. Document exceptions
  5. Re-scan
  6. Report
06

Identity and Access Management

What it covers

  • User accounts and authentication
  • MFA and single sign-on
  • Conditional Access
  • Privileged access management: just-in-time admin rights and a password vault
  • Joiner, mover and leaver automation
  • Access reviews and device identity

Platforms we work with

  • Active Directory
  • Microsoft Entra ID
  • Entra PIM
  • Entra ID Governance
  • Microsoft Authenticator
  • Intune
Privileged Access Management
Joiners, movers and leavers, automated
  1. HR
  2. Identity
  3. Device
  4. Applications
  5. Access
  6. Offboarding
07

End User Computing

What it covers

  • Laptop, desktop and mobile management
  • Software deployment and patching
  • Encryption and compliance
  • Remote support
  • Hardware lifecycle
  • Zero-touch deployment

Platforms we work with

  • Microsoft Intune
  • Configuration Manager
  • Autopilot
  • ManageEngine Endpoint Central
  • Defender
  • TeamViewer
  • BeyondTrust
  • Quick Assist
IT Security
08

Applications and Software

What it covers

  • Application portfolio and support
  • Licensing and vendor management
  • API integration and webhooks
  • Application security
  • Application lifecycle
  • Software and mobile app development
  • UX/UI design, usability and accessibility reviews

Platforms we work with

  • Azure DevOps
  • GitHub
  • GitLab
  • Visual Studio
  • Power Platform
  • API Management
  • Figma
API Integration
09

Data and Database Management

What it covers

  • SQL databases and administration
  • Database monitoring
  • Data warehouse and integration
  • Data governance, classification and retention
  • Data quality
  • Business analytics

Platforms we work with

  • Microsoft SQL Server
  • MySQL
  • Oracle
  • PostgreSQL
  • SSIS
  • Azure Data Studio
  • Azure Synapse
  • Azure Data Factory
  • Microsoft Purview
  • Power BI
  • Alteryx
Database Services
10

Backup, Disaster Recovery and Business Continuity

What it covers

  • Backup and restore
  • Disaster recovery and DR testing
  • RPO and RTO targets
  • Off-site and immutable backups
  • Business continuity
  • Restore evidence

Platforms we work with

  • Veeam
  • Azure Backup
  • Azure Site Recovery
  • AWS Backup
  • Rubrik
  • Cohesity
Infrastructure Upgrades
11

Cloud Management

What it covers

  • Azure and AWS management
  • Cloud security and governance
  • Cloud costs
  • Cloud networking
  • Cloud identity
  • Cloud architecture

Platforms we work with

  • Microsoft Azure
  • AWS
  • Azure Monitor
  • Azure Policy
  • Defender for Cloud
  • Azure Cost Management
  • CloudWatch
  • AWS Config
Cloud, Virtualisation & Containers
12

Hybrid Environments

What it covers

  • On-premises and cloud run as one environment
  • Hybrid identity: one sign-in for both
  • Site-to-site VPN and private connectivity to the cloud
  • Servers anywhere managed from one place
  • Hybrid backup and disaster recovery
  • Moving workloads at your own pace

Platforms we work with

  • Microsoft Entra Connect
  • Azure Arc
  • Azure VPN Gateway
  • ExpressRoute
  • Windows Admin Center
  • Azure Backup
  • Azure Site Recovery
  • Veeam
  • AWS Outposts
Migration
13

IT Asset and Configuration Management

What it covers

  • What we own, where it is and who has it
  • Software and licences
  • Cloud resources
  • Dependencies and CMDB
  • Warranties and contracts
  • Disposal

Platforms we work with

  • Deskara
  • ServiceNow CMDB
  • ManageEngine AssetExplorer
  • Lansweeper
  • Intune
Deskara
14

IT Procurement and Vendor Management

What it covers

  • Hardware and software procurement
  • Licensing
  • Contracts and renewals
  • Vendor SLAs and performance
  • Warranty management

Platforms we work with

  • Deskara
  • ServiceNow
  • Microsoft Dynamics
  • SAP
  • SharePoint
Product Sales
15

IT Project Management

What it covers

  • Firewall and server replacements
  • Microsoft 365 rollouts
  • Network upgrades
  • ERP and application replacement
  • Cloud migrations
  • Cybersecurity projects

Platforms we work with

  • Microsoft Planner
  • Microsoft Project
  • Jira
  • Azure DevOps
  • ServiceNow
Business Requirements
16

Software Development and Automation

What it covers

  • Software development
  • PowerShell and Python automation
  • APIs and integration
  • CI/CD and source control
  • Testing
  • Joiner and leaver automation

Platforms we work with

  • GitHub
  • Azure DevOps
  • GitLab
  • PowerShell
  • Python
  • Power Automate
AI Software Development
New employee, zero tickets
  1. HR creates employee
  2. Account created
  3. Licence assigned
  4. Laptop configured
  5. Security applied
  6. Mailbox ready
  7. Manager notified
17

Business Intelligence and Reporting

What it covers

  • IT performance and uptime
  • Security, vulnerabilities and patch compliance
  • MFA and backup success
  • Helpdesk and SLA performance
  • Inventory and licensing
  • IT spend and project status

Platforms we work with

  • Power BI
  • SQL Server Reporting Services
  • SQL
  • Power Query
  • Data Factory
  • Microsoft Fabric
Automated Reports & Dashboards
18

Compliance and Risk

What it covers

  • Regulatory compliance and POPIA
  • IT and security controls
  • Audit evidence
  • Risk registers and policies
  • Access reviews
  • Security assessments

Platforms we work with

  • ServiceNow GRC
  • Microsoft Purview
  • Defender
  • Entra ID
  • SharePoint
  • Power BI
Audit & Compliance
19

Physical IT and Facilities Technology

What it covers

  • CCTV and access control
  • Biometric systems
  • UPS and generators
  • Server rooms and environmental monitoring
  • Temperature monitoring
  • Physical security

Platforms we work with

  • Access control systems
  • CCTV platforms
  • Environmental monitoring
  • UPS management
  • DCIM
Assessments
20

Communications and Collaboration

What it covers

  • Email and Teams
  • Video conferencing
  • File sharing
  • Email security and archiving
  • VoIP and mobile
  • Communication security

Platforms we work with

  • Microsoft 365
  • Exchange Online
  • Teams
  • SharePoint
  • OneDrive
  • Microsoft Viva
Migration
21

IT Operations Monitoring

What it covers

  • Servers, network and firewalls
  • Applications and cloud
  • Backups and security
  • Alerts into the helpdesk
  • Uptime reporting
  • Capacity planning

Platforms we work with

  • Deskara
  • PRTG
  • SolarWinds
  • Zabbix
  • ManageEngine OpManager
  • Azure Monitor
  • Datadog
Deskara
From alert to answer
  1. Monitoring
  2. Alert
  3. Helpdesk ticket
  4. Technician
  5. Resolution
  6. Knowledge article
  • Escalation, if the SLA is at risk
  • User satisfaction survey
22

IT Service Desk

What it covers

  • Passwords and accounts
  • Laptops, printing and hardware
  • Network, email and Microsoft 365
  • Applications and software
  • Access requests
  • Security incidents

Platforms we work with

  • Deskara
  • ServiceNow
  • ManageEngine
  • Jira Service Management
Deskara
Every request, measured
  1. Ticket
  2. Priority
  3. SLA
  4. Assignment
  5. Resolution
  6. User confirmation
  7. Reporting
  • Escalation, if the SLA is at risk
  • User satisfaction score
23

Security Incident Response

What it covers

  • Detection and triage
  • Account and device containment
  • Investigation
  • Credential resets and clean-up
  • Documentation
  • Lessons learned

Platforms we work with

  • Microsoft Defender XDR
  • Microsoft Sentinel
  • Entra ID
  • Intune
  • CrowdStrike
IT Security
Security incident response
  1. Detection
  2. Incident raised
  3. Account disabled
  4. Device isolated
  5. Investigation
  6. Credentials reset
  7. Device cleaned
  8. Documented
  9. Lessons learned

Product names belong to their owners and are listed to show the platforms we work with, not a partnership or endorsement.

Which of these needs attention first?

An assessment tells you, in a short ranked list.

Contact us